How It Works
From getting an estimate within 24 hours to enjoying ongoing customer care, we want to make sure you have a smooth and worry-free experience. These are the steps we take to keep things simple and stress-free for you.
We offer a free, no obligation estimate - use our simple Instant Estimate form to send us some pictures and we’ll give you a price within 24 hours. When you use our Instant Estimate we’ll give you 10% off.
Prefer the personal touch? Our team would be happy to come to you and let you know what work will give you the best results.
When you are ready to move forward, we'll set up a convenient time to visit your property. Our experienced arborist will inspect your trees, considering their condition, size, and location.
This visit helps us understand exactly what's needed and allows us to tailor our services to your specific requirements.
It's a crucial step in ensuring our final quote is accurate and comprehensive, tailored specifically to your needs and the unique aspects of your site.
Following our site visit, you'll receive a detailed quotation from us. This document will clearly outline the specific tree surgery services we recommend, along with a breakdown of costs for each aspect of the job.
We strive for transparency, so you can expect no hidden charges; what we quote is what you pay. The quotation will also provide an estimated timeline for the work, allowing you to plan accordingly.
We understand the importance of informed decision-making, so take your time to review our quote and let us know if you have any questions or if there's anything you'd like to adjust. We're here to make sure you're completely comfortable and satisfied with the proposed plan before any work begins.
Navigating tree-related legalities can be complex, especially if your trees are under a Tree Preservation Order (TPO) or within a conservation area.
But don't worry – as part of our service, we handle all the necessary consent dealings with your local council. Our team is well-versed in these regulations and will manage the entire process of obtaining the required permissions for the proposed tree work.
We'll keep you informed every step of the way, ensuring that all legal requirements are met without any hassle on your part.
This step is crucial for ensuring that our work is compliant and protects both you and your trees, allowing us to proceed with confidence and care.
On the day of the scheduled tree work, our professional team will arrive on site fully equipped and ready to deliver their best work!
We prioritise safety and efficiency, ensuring that the job is done with minimal disruption to your daily routine. Our crew will respect your property at all times, taking care to protect your garden and any nearby structures.
You can expect the team to work diligently, using the latest techniques and equipment for the best results. We're not just about getting the job done; we're about getting it done right.
Once the work is complete, our team will conduct a thorough clean-up, leaving your property as tidy as possible. This commitment to professionalism and care is what sets our team apart.
After the successful completion of the work, we will provide you with an invoice that reflects the pre-agreed quotation.
This invoice will detail all the services provided and the corresponding charges, ensuring complete transparency and no surprises. Our payment terms and accepted methods will be clearly stated for your convenience.
We aim to make the payment process as straightforward and hassle-free as possible.
If you have any questions regarding the invoice or require any further clarification, our friendly team is always on hand to assist.
We're committed to maintaining clear and open communication from start to finish, ensuring your experience with us is positive in every aspect.
When you get in touch, either by phone or online, you’ll meet our friendly customer service team who would be more than happy to help with whatever you need.
We want you to be fully satisfied with our work from the moment you first get in touch. That’s why we offer direct contact with the company owner who will ensure you’re getting the service we expect.
All the way through the job and beyond, customer service is our top priority. We welcome any feedback you have about our services, as it helps us continuously improve and meet your expectations. Should you have any questions or concerns after we've finished our work, please don't hesitate to contact us.
We pride ourselves on building lasting relationships with our clients. At Climbers Way Tree Care, we're more than just a service provider – we're your ongoing tree care partner.